Privacy Policy

Information we collect

We may collect:

• Account details (name, email, phone, password hash, role)
• Profile and portfolio content you choose to publish
• Job applications, messages, and support requests
• Usage and security logs (sign-in events, IP address, device type)
• Payment and tax information when billing features are enabled

How we use information

We use your information to:

• Create and secure your account, including verification and MFA
• Operate matching, bookings, payments, and platform moderation
• Send transactional emails (verification codes, account notices, support updates)
• Send transactional SMS (phone verification and login security codes)
• Improve reliability, prevent fraud, and comply with law

We do not sell your personal information. Marketing messages, if any, will include an unsubscribe option.

SMS text messaging

If you provide a mobile phone number on the 3M Platform, we may send you transactional SMS messages only related to your account. These messages are not marketing or promotional texts.

We may send SMS for:

• Optional one-time phone number verification from profile settings
• Optional multi-factor authentication codes when you have enabled them

How you consent: After creating an account and verifying your email, you may optionally add a mobile number in Settings and click Send verification code. That action is your request to receive a one-time SMS for that step. Phone verification is not required to create or use an account. We do not send SMS from purchased lists, cold outreach, or keyword campaigns.

Message frequency: Low and event-driven — typically one message per verification or login attempt, usually fewer than five messages per month per user.

Costs: Message and data rates may apply depending on your mobile carrier and plan.

Opt-out and help: Transactional security messages are sent only when you request a code or sign in with multi-factor authentication enabled. To stop receiving SMS from our number, reply STOP. For help, reply HELP or contact us through our support form.

Mobile information sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We use Twilio, a messaging service provider, solely to deliver transactional SMS on our behalf under contract. Information sharing with other service providers is limited to what is necessary to operate the platform as described in the Sharing section below.

Sharing

We share information with service providers that help us run the platform (for example, email delivery, SMS delivery, hosting, and payment processing) under contracts that require them to protect your data. We may disclose information when required by law or to protect users and the platform.

Public freelancer profiles show only the fields you publish — not your email or phone.

Retention & security

We retain account data while your account is active and for a reasonable period afterward for legal, security, and backup purposes. We use industry-standard safeguards; no method of transmission over the internet is 100% secure.

Your choices

You may update profile information in account settings, request account closure via support, and opt out of non-essential communications. Depending on your location, you may have additional rights to access, correct, or delete personal data.

Contact

For privacy questions, use our support form or write to the address listed on our website.

3M Multimedia Group · www.3m-multimedia.com · SMS program: transactional verification and account security only.